Refund Policy

Romi's Pawsome Treats - Refund Policy

At Romi's Pawsome Treats, we are committed to providing high-quality, delicious treats for your furry friends. We strive to ensure that every customer is satisfied with our products and services. However, if you are not completely happy with your purchase, please review our Refund Policy below.

1. Refund Eligibility:

We offer refunds under the following conditions:

• You have received a damaged or defective product.

• You have not yet received your order, and it is significantly delayed due to issues on our end.

• You wish to cancel your subscription before your next billing cycle and before your box has shipped.

2. Requesting a Refund:

To request a refund, please contact us at support@romispawsometreats.com within 7 days of receiving your order. Include the following details:

• Your full name

• Order number

• Reason for the refund request

• Photo documentation of any damaged or defective products (if applicable)

Once we receive your request, we will review it and notify you of the approval or rejection of your refund. If approved, the refund will be processed within 5-10 business days.

3. Refund Method:

Approved refunds will be issued to the original payment method used during the purchase. Please note that it may take additional time for your bank or credit card company to process the refund.

4. Non-Refundable Items:

The following items are not eligible for refunds:

• Boxes that have already been shipped and are in transit or delivered.

• Opened or used treat packages unless they are defective.

• Personalized or customized products.

• Subscription fees for months that have already been billed and shipped.

5. Subscription Cancellations:

You may cancel your subscription at any time by logging into your account or contacting us directly. If you cancel before your next billing cycle, you will not be charged for the upcoming month. However, no refunds will be provided for any months that have already been billed and shipped.

6. Exchanges:

We do not offer exchanges for products at this time. If you receive a defective item, we will either refund your purchase or send you a replacement, depending on your preference.

7. Late or Missing Refunds:

If you have not received your refund within the expected time frame, please check with your bank or credit card company first. If you have done this and still have not received your refund, please contact us at support@romispawsometreats.com, and we will assist you.

8. Changes to the Refund Policy:

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page. Your continued use of our services after any changes to the Refund Policy constitutes your acceptance of those changes.

Contact Us:

If you have any questions about our Refund Policy, please contact us at support@romispawsometreats.com.